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Service level change due to the Coronavirus

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Coronavirus (Covid-19) updates

1 month ago Thu 16th Apr 2020

Updated 05.05.2020 15:00

From Friday 8 May

Service 100 (Barry town service) is being suspended until further notice from Friday 8 May (last day of operation will be Thursday 7 May) due to extremely low patronage as customers are following the Governments' advice not to travel except for essential journeys.

Listed below are our revised service levels due to the Coronavirus pandemic. To view timetables click on the service number in the table below or visit the Routes & Maps tab, click on your route and select the date you'd like to travel and the direction of travel. Alternatively, you can also view times on our app.   Click here to see a guide to the main daytime frequencies.

Service(s) Monday to Friday Saturday Sunday
1 & 2 Saturday timetable with minor timetable changes on early and late journeys No service No service
4 Sunday timetable Sunday timetable Sunday timetable
6 30 min frequency during the day. Evening service suspended. No service
Please use service 8 as an alternative.
No service
Please use service 8 as an alternative.
8 & 9 Sunday timetable with extra morning buses for Heath Hospital and revised timings to evening journeys.
Times from Southgate House changed between 0730 and 0830 to even out service; revised times are now 0731, 0740, 0810 & 0831.
Special timetable
20 minute combined frequency between the city centre and Heath Hospital. 06:35 service 9 from Wood Street re-timed to 06:25 and revised timings to evening journeys.
Special timetable
Each service will operate hourly, giving a 30 minute combined service between the city centre and Heath Hospital. 06:35 service 8 from Wood Street re-timed to 06:25 and revised timings to evening journeys.
9C No service No service No service
11 Sunday timetable with extra morning buses from Pengam Green to city centre Sunday timetable
with some evening journeys withdrawn due to low patronage
Special timetable, hourly service
13 Sunday timetable Sunday timetable, earlier finish Special timetable, 2 hourly service
15 Monday to Friday timetable No service No service
17 & 18 Sunday timetable with extra morning buses. Revised timings and reduced evening service. Sunday timetable.
Revised timings and reduced evening service.

Sunday timetable.
Revised timings and reduced evening service.

21 & 23 Sunday timetable with extra morning buses. Reduced evening service, last bus at 2101. Special timetable
each service will operate every 2 hours
Special timetable
each service will operate every 2 hours
24 Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa
25 Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa
27 30 min. daytime frequency 30 min. daytime frequency Special timetable, hourly service
28B Sunday timetable.
22:05 & 23:10 journeys withdrawn.
Sunday timetable, earlier finish. Special timetable, 2 hourly service
30 Sunday timetable with extra morning buses.
21:30 to Newport & 22:30 from Newport withdrawn
Sunday timetable No service
35 No service

Withdrawn due to extremely low patronage.
Replaced by diverted services 24 & 25 along College Road and Gabalfa Avenue (Master Gunner), Gabalfa Avenue (TA centre) but unfortunately no service along Whitchurch Road or through Cathays. Click here to see route map through Gabalfa
No service

Withdrawn due to extremely low patronage.
Replaced by diverted services 24 & 25 along College Road and Gabalfa Avenue (Master Gunner), Gabalfa Avenue (TA centre) but unfortunately no service along Whitchurch Road or through Cathays. Click here to see route map through Gabalfa
No service

Withdrawn due to extremely low patronage.
Replaced by diverted services 24 & 25 along College Road and Gabalfa Avenue (Master Gunner), Gabalfa Avenue (TA centre) but unfortunately no service along Whitchurch Road or through Cathays. Click here to see route map through Gabalfa
44 & 45 Sunday timetable with extra morning buses.
Revised timings on certain journeys.
40 min. daytime frequency (combined 20 min. frequency).
Revised timings on certain journeys.
The 45 which was due to depart St. Mellons at 0625 will depart 20 minutes earlier at 0605 and will arrive at Infirmary at 0627 to ensure connection with the 0632 service 9 to Heath Hospital.
Special timetable
Each service will operate hourly, providing a 30 minute service to St. Mellons.
Revised timings on certain journeys
49 & 50 Sunday timetable with extra morning buses.
Revised timings on certain journeys.
 
40 min. daytime frequency (combined 20 min. frequency).
Revised timings on certain journeys.
Special timetable
Each service will operate hourly, providing a 30 minute service to Llanrumney.
Revised timings on certain journeys.
The 0610 49 ex Countisbury Shops will operate via St Mellons and will arrive at Infirmary at 0628 to ensure connection with the 0632 service 8 to Heath Hospital.
51 2 morning buses No service No service
52 Sunday timetable but evening journeys withdrawn Sunday service with earlier finish  No service
53 No service No service No service
57 & 58 Sunday timetable with extra morning buses.
Revised timings on certain journeys.
40 min. daytime frequency (combined 20 min. frequency)
Revised timings on certain journeys.
Special timetable
Each service will operate hourly, providing a 30 minute service to Llanedeyrn, Pentwyn & Pontprennau.
Revised timings on certain journeys.
61 Sunday timetable with extra morning buses Sunday timetable Special timetable, hourly service
62 No service No service No service
63 Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau**) 
Evening journeys withdrawn
Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau**) No service
64 Monday to Friday timetable except last 2 journeys to Pentrebane withdrawn No service No service
65 & 65A Monday to Friday timetable except last journey from Llanrumney withdrawn No service No service
66 No service No service No service
92 & 94 Sunday timetable with extra morning buses.
23:00 journey withdrawn
Sunday timetable.
23:00 journey withdrawn
Special timetable
2 hourly service providing an hourly service between city centre and Penarth
23:00 journey withdrawn
93 No service No service No service
95 Special timetable with additional buses morning and evening for Llandough Hospital.
Some journeys between city centre and Llandough withdrawn.
1938 from Llandough to city centre added.
Special timetable.
Some journeys between city centre and Llandough withdrawn and journeys after 1900 withdrawn.
1835 from city centre to Llandough and 1938 from Llandough to city centre added.
Special timetable, 2 hourly service
95A & 95B No service No service No service
96A Sunday timetable with extra morning buses Sunday timetable Special timetable, 2 hourly service
97 & 97A No service No service No service
98 No service No service No service
100 No service No service No service
H59 Monday to Friday timetable.  Buses also pick up hospital staff at the Mercure Hotel. No service No service
H95 No service No service No service
M1/2/3/4 No service No service No service
X45 No service No service No service
X59 Reduced service every 90 minutes, serving St. Edeyrn's via Pontprennau No service No service

* service 25 will follow normal inbound route to Whitchurch Common, then run via College Road and end its journey at Aberporth Road bus stop. The bus will then run from Aberporth Road stop as service 24 to the city centre via College Road, along Gabalfa Avenue to Master Gunner, return back along Gabalfa Avenue to Bridge Road, then via Llandaff and Pontcanna to the city centre.

 ** For buses to Pentyrch and Creigiau please contact Traveline Cymru on 0800 464 0000 or via their social media channels.

We are still running buses to ensure key workers can get to and from work and to access shops for essential items. 

Our website timetables have been updated and can be viewed on our Routes & Maps page, by selecting your route and clicking on the date you wish to travel.

Social distancing

We would appreciate your co-operation and ask that you respect our drivers and other customers, and help prevent the spread of the Coronavirus by following the steps below:

  • stand at least 2m apart whilst waiting for the bus
  • board the bus one at a time
  • sit as far apart as possible.  Do not sit next to someone else, and if possible leave a row of seats between you and others.
  • do not travel if you feel unwell 
  • only travel if it is essential

4 week to go, direct debit and annual tickets

Click here to find out how you can freeze or cancel your ticket.

Customer Services

Our Customer Service centres at our Head Offices on Sloper Road and at Westgate Street will be closed to customers from Monday 23rd March until further notice.  If you lose an item on our buses, give our Lost Property department a call on 029 2066 6444, and we will do our best to return any essential items to you.  

Social media will be manned between 8am and 5pm Mondays to Fridays and between 10am and 4pm on Saturdays.

Customers are reminded that tickets can be purchased on our app and timetable and route information is available on our app and website.

Thank you!

We would like to thank our customers for their continued support and understanding during these unprecedented times.  We know that many of you rely on buses every day, and the kind messages you've sent us of support are really appreciated.  We would also like to thank our staff for their part in enabling us to continue running.  Thank you! 

What you can do to help prevent the spread of COVID-19

Below is the advice issued by public health bodies:

  • Wash your hands regularly with soap and water for 20 seconds.  If soap and water is not available, use hand sanitiser gel.
  • cover your mouth and nose with a tissue (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands immediately
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean.

For more information, visit Public Health Wales' website by clicking here

Sending a big #CheersDrive to all our customers for their support.

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