Concessionary Passes

Concessionary passes

Concessionary travel passes are issued by Transport for Wales and are accepted on our buses. Take a look at our FAQs below to find out how to apply and how to use it.

How do I know if I’m eligible for a concessionary travel pass?

There are two different concessionary passes, a disabled concessionary pass and an over 60’s concessionary pass. You will not be able to apply for a concessionary travel pass unless you meet either of these criteria.

If you require help or assistance when travelling, you can also apply for a companion card. This enables the person travelling with you to travel for free when accompanying you. Transport for Wales will be able to assess whether you meet the criteria.

How do I apply for a concessionary travel pass?

You can apply for a concessionary travel pass through the Transport for Wales website. This involves filling out a form providing details of the following:

  • Personal details
  • An up-to-date photo
  • Card details  
  • Age
  • Current address

Your application will then be processed and if you meet the criteria, a concessionary travel pass will be sent to the address provided on the form.

How do I use my concessionary travel pass?

Using your concessionary travel pass is simple, all you need to do is:

  • Show your card to the driver
  • Place your card on the ticket reader and wait for the green light or listen for a beep
  • Find a seat and enjoy your free journey

Please remember that your card can only be used by you and free journeys are only valid for the cardholder.

What to do if you lose your concessionary bus pass?

Unfortunately, we’re not able to give you free travel if you don’t have your concessionary or disability bus pass with you. If you lose your pass, you’ll need to contact Transport for Wales for a replacement. Once you have your replacement concessionary bus pass, you can enjoy free bus travel again.

For any questions regarding the concessionary travel pass, please contact Transport for Wales below:

Telephone 0300 303 4240

Transport for Wales website