app user guide
77 days ago
The updated Cardiff Bus app for iOS and Android gives you a one-stop shop for information and ticketing. Never used our buses before? It gives you the peace of mind to never have to worry about where your bus is again!
Our app allows you to plan your journey from start to end. From getting to the stop and checking timetables to watching the live times feed for your bus and buying your ticket, our app can do it all!
download for free
The new app is absolutely free to download and is available in both the app and play stores now. Simply search Cardiff Bus or click on the links below:
new app, new login
As this is a brand new app, not an update to the iffapp, when you download the new app you will need to create a new user account.
existing iffapp users
If you have an existing iffapp account, it is important that you create your account using the same email address as you used for the iffapp account - this way we can transfer any tickets on your iffapp account across to your new account on the new app.
If you can't remember which email address you used to register your iffapp account with, then open the iffapp and go to OPTIONS > YOUR ACCOUNT > YOUR DETAILS and you will be able to view the email address.
Should you use a different email address the tickets on the iffapp will not transfer, so you will need to continue to use any valid tickets on your iffapp, and then buy new tickets on the new app. Don't forget you'll also have all the other benefits that the new app has. From August you won't be able to purchase any more tickets using the existing iffapp.
Once you have created your new account, you will receive an email asking you to validate your email address. You must validate in order for any existing tickets to transfer across. Don't forget to check your spam/junk folders in case the validation email goes there!
After you have validated your account, please call our Customer Service team on 029 2066 6444 or email [email protected] and we will transfer your tickets across. Our Customer Service phone lines are open 7.00am to 7pm to Monday to Friday and 9am to 4.30pm on Saturday.
From 11:59pm on Saturday 1 September you won't be able to purchase any more tickets using the existing iffapp
The main map in live times shows all the bus stops in our network. You can click on the stop you want to get a few options how to proceed. You can also favourite your stop to more easily find it next time in the 'favourites' menu. You can also use the search bar to find your stop or a location that you want to get to.
departures - including bus tracking
Once you have selected a stop, using 'departures' will show you a live departure board telling you when the next buses are due. Journeys with a flashing icon are live times - if it doesn't have the icon then the bus might not be tracking properly and it will only show the timetabled arrival time.
The live times count down in minutes which are worked out by where the bus is on the road and how long it estimates it will take to get to you.
get me here
Exactly what it says! Clicking this opens the journey planner to show you how to get to that stop - you can view this as instructions or on a map. The get me here function is best used to get you to your final destination.
buy tickets on the go - or save them for later
It's so easy to buy and use tickets on the go or in advance!
You can save your card details so after your first purchase, it's just a couple of clicks to buy your new ticket!
Simply choose your ticket and activate it when you want to travel. You will need an internet connection to activate your ticket. Once you have activated it, it doesn't rely on using any mobile data/WiFi - but will require you to 'check-in' to the internet every three days. The ticket will have a QR code that you simply scan under the reader when boarding the bus.
Important - please ensure that your phone's time and date is set to the system time/date. If you have your phone set at a different time, the tickets may not activate or be able to be scanned and you may be asked by the driver to buy a new ticket.
Once you have activated a ticket on your phone you will not be able to use it on any other device. If you have an issue with the app, please contact us before uninstalling. If you uninstall and reinstall the app, your ticket will disappear as the reinstall will 'wipe' the activated ticket.
Please note, if you run out of battery before you board the bus, you will have to buy another ticket before being allowed to board. Allowing your battery to run out when using an ticket and asking to travel would be like asking the driver to let you travel if you left your pass at work.
Due to tickets needing to be scanned, we do not accept tickets on tablets as they are usually unable to be positioned under the reader to be scanned. Please only use tickets on mobile phones.
plan your journey
If you aren't sure how to get from A to B, our app can help! You can use our journey planner to find a stop, or a geographical area, to go from and to and it will tell you which buses you need to get and when. We are working on the journey planner constantly to ensure that it gives you the best results so keep checking for updates as we make this function even better!
You can also check your timetables in the app - simply find your route from the list. You can search by day, so you can be sure that you are seeing the right journeys for the day you want to travel! You can also see the timetable by 'major stops' or expand it out to include all stops so you can find your own stop.
things to do
A great feature on our app is 'things to do.' This shows you events and attractions in the local area that you can get to by bus, giving you more reasons to travel with us.
We have also incorporated our Twitter feed into the app so you can check whether there is any disruption to your route without having to have a twitter account!
To make sure your tickets are valid, the app requires an internet connections. Your phone will do this automatically when you open the app but if you go 3 days without a connection then you may not be able to see your tickets. Simply reconnect to display them again. You can also turn on a notification in the app to remind you to connect when there is an hour remaining to connect.
If you need help getting started please email [email protected] or call our Customer Service centre on 029 2066 6444.
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