Travelling by bus during the coronavirus outbreak

9 months ago Wed 22nd Jul 2020

Update from 13 March:
Stay at home restrictions have been lifted by the Welsh Government. People are permitted to travel within their local area.

During the coronavirus outbreak, we're doing all we can to keep you safe whilst travelling with us, from additional deep cleaning to reducing capacity.  You can find out more about our commitment to your safety and ours at the bottom of the article, but in order to provide the safest environment to travel we also need your help.  You can help prevent the spread of the virus by following the steps below.

Travelling by bus

You should wash your hands as often as possible, and before and after each journey, and you should not travel if you feel unwell.

In addition to this we would appreciate your co-operation and ask that you respect our drivers and other customers, and help prevent the spread of the Coronavirus by following the steps below:

Plan your journey

  • Please check times before you travel.  Timetables are available to view on our website and app.
  • Travel during off-peak times if possible
  • Allow extra time for your journey.  Due to social distancing, we’re not able to transport as many people on each bus. 
  • You can check if your bus is busy or not before it arrives with our Capacity Checker.
  • Face coverings are mandatory on public transport in Wales, so make sure you are prepared

At the bus stop

  • Sit / stand 2M apart from other customers
  • When the bus approaches, raise your arm to let the driver know you want to board
  • Allow other customers off the bus before you get on
  • Have your payment method ready.  You can still pay with cash, but it will need to be exact fare as we don’t give change.  You can also pay via our mobile app, contactless or iff card
  • Board the bus one at a time 
  • Consider wearing a three-layer face covering if your bus stop is busy.

On board the bus

  • Wear a face covering on our buses.  The World Health Organisation recommend wearing a three-layer face mask
  • Take a seat as soon as possible.  Customers are no longer able to stand on board whilst travelling
  • Sit in the window seat and as far away from others as possible, unless they live in your household or extended household
  • Do not sit in the seats marked 'leave this seat empty'
  • Keep the windows open for ventilation
  • Turn away from others if social distancing is not possible
  • Catch all coughs and sneezes in a tissue and dispose of it in a bin as soon as possible
  • Avoid eating and drinking
  • Limit mobile phone calls
  • When you’re ready to alight the bus, press the stop button and wait behind the line on the floor until the bus has stopped
  • Exit the bus one at a time

Picture of 2 buses with face covering illustrations on front

We've added face covering artwork to two of our buses to highlight the importance of wearing face coverings while travelling with us.

What we are doing to keep you safe

  • We've introduced a rigorous cleaning regime which including anti-viral cleaning products
  • Provided drivers with PPE
  • Added hand sanitiser to buses
  • Reduced capacity on buses in line with social distancing guidance
  • Added information and signage about socially distancing on our buses
  • Drivers have a protective screen between you and them
  • Updated our app and website so you can see if the bus you’re waiting for is busy or not
  • Security staff are carrying out spot checks on buses to make sure customers wear face coverings, unless they are exempt

image showing hand sanitiser pump on bus

Bus Capacity

There will be reductions in the amount of customers who can be carried on our buses.  There must never be any standees, and certain seats are marked out of use at all times, for example those behind our driver and elsewhere on board to prevent people facing each other.  We're displaying temporary capacity notices on our buses, however, at busier times this number may be exceeded so customers are not left behind, for example last bus of the evening, but still maintaining the guidance of no standing or the seats marked out of use being occupied .    

We look forward to welcoming you back on board.

Travelling during coronavirus outbreak graphic