Face Coverings

1 year ago Mon 13th Jul 2020

Picture of 2 buses with face covering illustrations on front

Face coverings are mandatory on public transport in Wales. We've added face covering artwork to two of our buses to highlight the importance of wearing face coverings while travelling with us.

What is a face covering?

A face covering is used to cover your nose and mouth whilst allowing you to breathe comfortably. It doesn’t have to be a bespoke face mask – it can be a scarf or other small item of clothing, however, the Welsh Government and the World Health Organisation recommend face coverings should have three-layers.

Why do I need to cover my face?

Face coverings provide an extra layer to help prevent the respiratory droplets from traveling in the air and onto other people.  This reduces the chance of infection when you are near to other people.  It has been found that a person can have COVID-19 and spread it to others before showing any symptoms, and even not develop symptoms themselves at all.  Wearing a face covering means that the virus is not transmitted as easily.

When do I need to wear a face covering?

You will need to ensure your face covering is in place before you board the bus, and not remove it until after you’ve completed your journey and got off the bus.  If your bus stop is busy, you should consider wearing it while you wait for your bus to arrive.

It is expected that secondary school and college students wear a face covering on school transport.


The requirement applies to all passengers aged 11 and over. It does not apply to staff or to police officers who need to board vehicles in the course of their duties to enforce the law.

The following passengers are exempt from wearing a face covering:

  • Children under the age of 11
  • You are not able to put on or to wear a face covering because of a physical or mental illness, or because of a disability or impairment;
  • You are accompanying somebody who relies on lip reading where they need to communicate; or
  • You are escaping from a threat or danger and don’t have a face covering

To view more information, please visit the Welsh Government website here.

Download exemption cards here.

Breaching this requirement

Police or environmental health officers can issue a fixed penalty for breaches of these requirements. 

How to make your own face covering

The Welsh Government have created a guide to creating your own face covering.  Take a look at it here.

Travel advice

View our guide to travelling with us during the Coronavirus outbreak here.

you must wear a face covering graphic