New to online top up?
Pick ‘adult’ or ‘young person’, then create an account. You’ll need an email address and contact number to do this. Your account and ticket confirmation emails will come from email@example.com, so make sure it’s not picked up by your spam/junk filters.
Once you’re set up you’ll need to create your new iff card. If you already have an iff card, you will be sent a new one for online top-ups, as your current card can only be used for topping up on bus, at Customer Service Centres or PayPoint outlets.
Choose which zone you’ll need a ticket for – Cardiff, Barry or our plus ticket which allows you to travel in both the Cardiff and Barry zones.
Then select which ticket you’d like to purchase. Choose from day, week or 4 week tickets. At the moment, this will be the only ticket type you can purchase using your card.
Pay for your order and wait for your new card to be delivered. This can take up to 7 working days.
When you’ve received your card, your ticket will activate when you use your card for the first time. Once you’ve activated your ticket you can purchase your next ticket – top up by 9pm for travel the next day.
(currently only available for use on Cardiff Bus’ 30 service between Cardiff and Newport, not on Newport Bus)
My new iff card hasn’t arrived
Cards take up to 7 working days to arrive. Please allow extra time for delivery over weekends and Bank Holidays. If your card still hasn’t arrived, give us a ring on 029 2066 6444 (Mon-Fri 7am-7pm, Saturdays 9.30am-4pm)
What do I do if my iff card doesn’t work?
If the ticket machine flashes red when you place your card on the reader, log in to your account and make sure you have a ticket stored on your card, and that your ticket hasn’t expired. If your ticket status is showing as active or awaiting distribution, give us a ring on 029 2066 6444 (Mon-Fri 7am-7pm, Saturdays 9.30am-4pm)
I ordered the wrong card/ticket
If you accidentally order a card for the wrong fare zone, or select the wrong ticket type, contact our customer service centre on 029 2066 6444 (Mon-Fri 7am-7pm, Saturdays 9.30am-4pm) as soon as possible.
I've topped up my card since my original card application - how long before I can use this on the bus?
Once you have had your new card and then want to top-up your ticket or add credit this can take up to 48hours before you can 'collect' the update on the bus. Often it is within 24 hours but can take a little longer. As we roll out system updates it is expected this will be done within hours. We recommend you top up before 21:00hrs the night before you wish travel as a minimum.
Can I still use my current iff card while I wait for my new one?
Yes, you can still use your current iff card on the bus while you wait for your new card to arrived.
Can I use my new iff card to top up and buy tickets on the bus or at Cardiff Bus customer services?
At the moment this isn’t possible and you’ll only be able to purchase tickets online.
How many tickets can I store on my iff card?
At the moment, it is only possible to have an active ticket and one stored on there for future use.
How do I change my ticket type?
If, for example, you purchased a week to go ticket when you ordered your iff card but now wish to purchase a 4 week to go ticket, you will need a new account and iff card.