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capital transport for our capital city

privacy policy

This page explains how www.cardiffbus.com uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We safeguard your data and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so or if required to do so by law or other regulation. 

What information do we collect?
We currently collect two kinds of information from visitors to www.cardiffbus.com

  • site usage information from cookies
  • information contained in completed on-line forms (ie application for an iff card)

Feedback
You can send us your feedback by filling in our feedback form.

i) Questions
If you send an email to us asking for information we may need to contact other departments to find that information. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

Site usage information

i) Use of cookies
Cookies are pieces of data created when you visit a website. Usage of the Cardiff Bus website is monitored through a web analytics service provided by Google known as Google Analytics. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

On-line survey forms and registering

i) If you choose to complete our on-line application forms, Cardiff Bus will not use the personal information you provide us with for marketing purposes without first gaining your consent. We will only use personal information you provide for the purposes for which you provide it. We will only hold your information for as long as necessary and will not pass it on to any other parties, except where required to carry out our duties and functions. All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data. All your communications to us are protected against unauthorised access by third parties.

ii) Where you provide your personal details in order to send a viral and/or postcard to another email address, your personal data is needed in order to ensure that the services provided on the website are utilised in the most efficient and appropriate way. The confidentiality of your personal data will be fully respected and not disclosed to any other party unless required by law or other regulation.

iii) All our employees and data processors, who have access to, and are associated with the processing of personal data are obliged to respect the confidentiality of website visitors' personal data. Personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

What happens when I link to another site?

www.cardiffbus.com contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.
We do not pass on any personal information you have given us to any other site.